New Roy Morgan research shows over 14.5 million Australians now have access to some form of Pay TV/Subscription TV, up 8.2% on a year ago. The combined audience for these services is almost 70% of the Australian population, as new Subscription TV services Apple TV+ and Disney+ enter the market.

ANZ-Roy Morgan Australian Consumer Confidence rebounded 1.2% from its multi-year low reading last week, its first gain in four weeks. The biggest gain in the sub-indices was the 5.3% jump in the ‘Time to buy a household item’, albeit from a ten-year low in the previous reading. The other sub-components were mixed.

In November over 1.12 million Australians were unemployed (8.1% of the workforce) with an additional 1.1 million (8.0% of the workforce) now under-employed.

New data from Roy Morgan’s Alcohol Consumption Currency Report shows that 26.7% (5,234,000) of Australians 18+ consumed spirits in an average four-week period. A higher proportion of men than women drank spirits, as did a higher number of 18- to 24-year-olds than older age groups.

The latest Roy Morgan customer satisfaction data shows Simply Energy as the winner of October’s Gas Provider of the Month Award, achieving a customer satisfaction rating of 73%.  Simply Energy has now claimed a total of six monthly awards in 2019, with Lumo Energy – which has now slipped out of the top five - winning four.

The Roy Morgan Clothing Store of the Month winner for October was Jeanswest, which finished with a customer satisfaction rating of 94%. Jeanswest has won the past two monthly awards, and has increased its rating by 6% since January.

Consumer confidence lifted 3 points in November to 121, building on a 4 point rise last month.

As retailing season gets into full swing, with December 25 just four weeks away and Black Friday sales ubiquitous this week, new ARA-Roy Morgan 2019 pre-Christmas spending predictions forecast Australians will spend nearly $53 billion this year in the lead-up to Christmas.

In October, Roy Morgan Indonesian Consumer Confidence increased to 159.5, up 1.5pts from the previous month. However Consumer Confidence is now 3.5pts lower than it was a year ago (163.0). Analysis of Consumer Confidence by employment and occupation shows declines across most categories over the past year, with the steepest drop among those not in paid employment, down 6.1pts to 154.

Before its money laundering scandal, Westpac was the ‘least distrusted’ of the big-four banks. That is about to change. In the immediate wake of Westpac being accused by the regulator of breaching anti-money laundering laws 23 million times, the question is, how could there be such a comprehensive failure of governance?

New customer satisfaction data from Roy Morgan shows Foodland is the winner of September’s Supermarket of the Month Award, with a customer satisfaction rating of 88%. Supermarket giants Coles and Woolworths placed equal second and equal fourth respectively.

New Roy Morgan customer satisfaction data shows Powershop as the winner of the Electricity Provider of the Month Award for October 2019, with a customer satisfaction rating of 80%. Its leading rating means Powershop’s customers are less likely to switch to a competitor.