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Winners of September 2015 New Zealand Customer Satisfaction Awards

The Customer Satisfaction Awards are based on data from Roy Morgan’s Consumer Single Source survey.

Roy Morgan Research has announced the quarterly Customer Satisfaction Award winners for New Zealand. The September 2015 results show a change in leader in the categories of Clothing Store, Hardware Store, Mobile Phone Service Provider and International Airline. 

Winners of each category are listed below. Winners of each category are listed below. Full details of are available on our Customer Satisfaction website.

September 2015 Award Winners:

Car Manufacturer



Major Bank Kiwibank 

Financial Institution TSB Bank


Coffee Shop Muffin Break
Clothing Store Jeanswest
Department Store Ballantynes
Furniture/Electrical Store Noel Leeming
Hardware Store Bunnings
Music/Book Store Take Note
Quick Service Restaurant Burger Fuel
Shoe Store Hannahs
Sports Store Kathmandu
Supermarket New World


Home Phone Provider Trust Power
Home Internet Service Provider Orcon
Mobile Handset Provider Apple
Mobile Phone Service Provider 2degrees

Travel and Tourism

Domestic Airline Air New Zealand
International Airline Emirates


Electricity Provider Nova Energy
Gas Provider OnGas

The Customer Satisfaction Awards are based on data from Roy Morgan’s Consumer Single Source survey (over 12,000 consumers annually). This large nationwide study provides a thorough and accurate way to identify and recognise New Zealand’s top businesses in Customer Satisfaction.

Visit the Roy Morgan Customer Satisfaction Awards website, to monitor the ongoing movements in Customer Satisfaction for many businesses across different industries.

For more information please contact:

Howard Seccombe, Chief Digital Officer
Office: +61 (03) 9223 2427

About Roy Morgan

Roy Morgan is the largest independent Australian research company, with offices throughout Australia, as well as in Indonesia, the United States and the United Kingdom. A full service research organisation specialising in omnibus and syndicated data, Roy Morgan has over 70 years’ experience in collecting objective, independent information on consumers.

Margin of Error

The margin of error to be allowed for in any estimate depends mainly on the number of interviews on which it is based. Margin of error gives indications of the likely range within which estimates would be 95% likely to fall, expressed as the number of percentage points above or below the actual estimate. Allowance for design effects (such as stratification and weighting) should be made as appropriate.

Sample Size

Percentage Estimate


25% or 75%

10% or 90%

5% or 95%