Back To Listing

Google has just pipped Microsoft to be Australia’s top email service provider

Source: Roy Morgan Single Source, April 2011 – March 2016 average annual sample n = 50,952 Australians 14+

Google’s ascendant Gmail has recently pipped Microsoft’s Hotmail/Live/ to become Australia’s most-used email service, Roy Morgan Research shows.

7,427,000 Australians 14+ (37.9%) used Gmail in an average four weeks in the 12 months to March 2016—for the first time exceeding the 7,362,000 emailing through a Microsoft account (37.6%).

The change in lead has been a long time coming: since 2012, Gmail has claimed over 3.5 million new Australian users, averaging almost 900,000 new emailers annually and almost doubling its user base. Hotmail/Live/ has gained 1.1 million more active users over the period, with the bulk of growth in just the year following the transition to in early 2013, after which the number of users has remained fairly steady.

In distant third is Telstra’s BigPond Email, with 2,912,000 Australians (14.9%) visiting the site in an average four weeks, down from 3,394,000 in 2012. After losing some emailers in the 12 months to March 2013, Yahoo!7 Mail has since regained an average of close to 100,000 emailers annually, and now has 2,156,000 users (11.0%)—back above its base in 2012.  

Overall, 14,330,000 Australians 14+ (73%) now use one or more of these email services.

Number of Australians who visit email site in an average four weeks

Source: Roy Morgan Single Source, April 2011 – March 2016 average annual sample n = 50,952 Australians 14+  

Michele Levine – CEO, Roy Morgan Research, says:

“Nearly three quarters of Australians use one (or more!) of these big four email services in an average four weeks.

“Free email accounts are mostly advertising-supported. The fine print of signing up is that email content is analysed by automated systems.  Many of us have experienced seeing search results or digital advertising that reflect something we’d mentioned in a recent email.

“Although nearly 70% of Australians say they’re worried about invasion of privacy through new technologies, we use free email services knowing that our emails will be ‘read’ and advertising will be customised and tailored. Done well, this can work for both the advertisers (who want to target more accurately and cost-effectively) and users (who would prefer search results and ads are relevant).

“The missing link is a broader, privacy-compliant yet real-world understanding of people’s habits and desires beyond what can be learned through keywords in their emails. Roy Morgan Audiences is the most accurate tool available for both media owners and advertisers to count and understand online audiences. Reach, frequency, impressions and clicks are all delivered twice daily with comprehensive visitor profiling connected to comprehensive offline consumer research.”  

For comments or more information please contact:
Roy Morgan - Enquiries
Office: +61 (03) 9224 5309

About Roy Morgan

Roy Morgan is the largest independent Australian research company, with offices throughout Australia, as well as in Indonesia, the United States and the United Kingdom. A full service research organisation specialising in omnibus and syndicated data, Roy Morgan has over 70 years’ experience in collecting objective, independent information on consumers.

Margin of Error

The margin of error to be allowed for in any estimate depends mainly on the number of interviews on which it is based. Margin of error gives indications of the likely range within which estimates would be 95% likely to fall, expressed as the number of percentage points above or below the actual estimate. Allowance for design effects (such as stratification and weighting) should be made as appropriate.

Sample Size

Percentage Estimate


25% or 75%

10% or 90%

5% or 95%