Satisfaction levels with the banking industry are related to an individual’s level of wealth, new research from Roy Morgan shows – with the wealthiest 30% of Australians less likely to be satisfied with their banking r...
New Roy Morgan data shows ING has the highest banking customer satisfaction ratings among both home loan and non-home loan customers.
Satisfaction with the home loan customers of the big four banks in May was 71.1%, well below the 76.8% rating given by their non-home loan customers. The home loan customers of the other major banks all have much higher satisfa...
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This report provides detailed insights into the customer advocacy levels, or likelihood of individuals recommending their Main Financial Institution (MFI) to a friend or colleague, of various Australian and international banking institutions, and much more.
Roy Morgan is the largest independent Australian research company, with offices throughout Australia, as well as in Indonesia, the United States and the United Kingdom. A full service research organisation specialising in omnibus and syndicated data, Roy Morgan has over 70 years’ experience in collecting objective, independent information on consumers.
The margin of error to be allowed for in any estimate depends mainly on the number of interviews on which it is based. Margin of error gives indications of the likely range within which estimates would be 95% likely to fall, expressed as the number of percentage points above or below the actual estimate. Allowance for design effects (such as stratification and weighting) should be made as appropriate.
25% or 75%
10% or 90%
5% or 95%