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Roy Morgan Customer Satisfaction Awards 2019: Australia’s telecommunications and utilities winners

The annual Roy Morgan Customer Satisfaction Awards were presented in Melbourne on Tuesday evening. The telecommunications and utilities category consisted of six awards, two of which were won by previous award winner, Internode.

The annual Roy Morgan Customer Satisfaction Awards were presented in Melbourne on Tuesday evening. The telecommunications and utilities category consisted of six awards, two of which were won by previous award winner, Internode.

Internode’s wins in the Internet Service Provider and Home Phone Provider categories took its annual award tally to seven. In both categories it won eight monthly awards, out of a possible twelve, throughout 2019.

Double the happiness! Internode with two Annual Customer Satisfaction awards alongside Roy Morgan CEO, Michele Levine (left)

In the two mobile phone categories, ALDImobile narrowly clinched its second annual Mobile Phone Service Provider award, adding to its first win in 2015. Google Phone won the Handset Provider of the Year award, becoming the only provider to have ever beaten the iPhone. 

In what may be a changing of the guard, both utilities awards went to first-time winners. Powershop finished on top in the Electricity Provider of the Year category, after a dominant year which consisted of twelve monthly award wins. Simply Energy also won its first annual award in the Gas Provider of the Year category. 

Powershop stuns with Electricity Provider of the Year award

Telecommunications and utilities category winners for 2019:

Internet Service Provider of the Year

Internode

Mobile Phone Service Provider of the Year

ALDImobile

Handset Provider of the Year

Google Phone

Home Phone Provider of the Year

Internode

Electricity Provider of the Year

Powershop

Gas Provider of the Year

Simply Energy

Click on the winners to view acceptance speeches by representatives of Internode, ALDImobile, Powershop and Simply Energy.


Michele Levine, CEO, Roy Morgan, says:

“This year’s telecommunications and utilities category certainly served up some interesting results, including first-time winners, double award winners, and one brand that brought a competitor’s seven-year winning streak to an end.”

“Internode’s double award win in the Internet Service Provider and Home Phone Provider categories points to it being a company that knows how to please its customers. To win one Roy Morgan Customer Satisfaction Award is an achievement, but to win two in the same year is something else.”   

“After seven long years, we’ve finally seen a new winner of the Handset Provider of the Year award. Google Phone took out this year’s award in fairly convincing fashion, and is now the handset provider with the highest proportion of satisfied customers.”

Need to know what is driving your customer satisfaction?

Check out the new Roy Morgan Customer Satisfaction Dashboard at

www.customersatisfactionawards.com



About Roy Morgan

Roy Morgan is the largest independent Australian research company, with offices throughout Australia, as well as in Indonesia, the United States and the United Kingdom. A full service research organisation specialising in omnibus and syndicated data, Roy Morgan has over 70 years’ experience in collecting objective, independent information on consumers.

Margin of Error

The margin of error to be allowed for in any estimate depends mainly on the number of interviews on which it is based. Margin of error gives indications of the likely range within which estimates would be 95% likely to fall, expressed as the number of percentage points above or below the actual estimate. Allowance for design effects (such as stratification and weighting) should be made as appropriate.

Sample Size

Percentage Estimate

40%-60%

25% or 75%

10% or 90%

5% or 95%

1,000

±3.0

±2.7

±1.9

±1.3

5,000

±1.4

±1.2

±0.8

±0.6

7,500

±1.1

±1.0

±0.7

±0.5

10,000

±1.0

±0.9

±0.6

±0.4

20,000

±0.7

±0.6

±0.4

±0.3

50,000

±0.4

±0.4

±0.3

±0.2