Back To Listing

Roy Morgan Customer Satisfaction Awards (Australia) April Winners

Roy Morgan Research has announced the monthly Customer Satisfaction Award winners.

Roy Morgan Research has announced the monthly Customer Satisfaction Award winners.
The April results show new leaders in Auto Stores, Clothing Stores, Hotels, Internet Service Providers, Gas Providers, Banks, Private Health insurance and Car Manufacturers.
Winners of each category are listed below. Full details of all winners and runners up are available at

April 2013 Award Winners:


Bank of the Month Bankmecu and Victoria Teachers Mutual Bank 
Major Bank of the Month Commonwealth Bank
Credit Union of the Month CUA 
Building Society of the Month Greater Building Society
General Insurer of the Month Defence Service Homes Insurance
Private Health Insurer of the Month Teachers Federation Health
Risk & Life Insurer of the Month Insuranceline
Business Bank of the Month Bendigo Bank
Major Business Bank of the Month Westpac
Business Insurer of the Month Elders
Business Super Manager of the Month BT
Retail Super Fund of the Month Plum
Industry Super Fund of the Month Catholic Super


Auto Store of the Month Supercheap Auto 
Coffee Shop of the Month Michel's Patisserie
Clothing Store of the Month Jacqui e
Department Store of the Month Myer
Discount Department Store of the Month  Harris Scarfe
Discount Variety Store of the Month The Reject Shop
Furniture/Electrical Store of the Month The Good Guys
Hardware Store of the Month Home Hardware
Music/Book Store of the Month Dymocks
Chemist/Pharmacy of the Month Guardian
Quick Service Restaurant of the Month Crust Pizza
Service Station of the Month  7-Eleven
Shoe Store of the Month Williams 
Sports Store of the Month Rebel
Supermarket of the Month Foodland


Home Phone Provider of the Month Southern Phone 
Home Internet Service Provider of the Month  WestNet
Mobile Handset Provider of the Month Apple
Mobile Phone Service Provider of the Month Amaysim

Travel and Tourism

Domestic Airline of the Month Virgin Australia 
International Airline of the Month Singapore Airlines
Hotel and Resort of the Month Sheraton


Electricity Provider of the Month  Integral Energy 
Gas Provider of the Month ElGas


Car Manufacturer of the Month (March 2013)  Subaru 

The Customer Satisfaction Awards are based on data from Roy Morgan’s Consumer Single Source survey (over 50,000 consumers annually), as well as Roy Morgan’s Business Single Source survey (over 20,000 business decision makers annually). These two large, nationwide studies provide a thorough and accurate way to identify and recognise Australia’s top businesses in Customer Satisfaction.

Visit the Roy Morgan Customer Satisfaction Awards website. This website monitors the ongoing movements in Customer Satisfaction for many businesses across different industries.

Monitor Customer Satisfaction through Roy Morgan’s extensive suite of Ready-made Research Reports. Reports are updated monthly or quarterly and provide trended satisfaction for many competitors in each industry. View the Automotive Currency Report; Consumer Banking Satisfaction Report; Business Banking Satisfaction Report; Superannuation Satisfaction Report; Non-Food Retail Satisfaction Report; Supermarket Satisfaction Report; Auto Store Satisfaction Report, Coffee Shop Satisfaction Report, Hotel & Resort Satisfaction Report; Mobile Handset Satisfaction Report and the Airline Satisfaction Report.