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Roy Morgan Customer Satisfaction Awards 2017: Australia's most service-oriented retailers announced

Bill Gates once remarked that “Your most unhappy customers are your greatest source of learning ”– a lesson clearly learned by the winners of the 14 retail categories in the Roy Morgan 2017 Customer Satisfaction Awards, who managed the highest levels of customer satisfaction in their categories, announced this week in Melbourne.
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Roy Morgan announces winners of the 2017 Customer Satisfaction Awards

Roy Morgan announces winners of the 2017 Customer Satisfaction Awards

At a ceremony in Melbourne, Roy Morgan’s CEO Michele Levine presented 32 awards to businesses that consistently outperformed their peers throughout 2017 with their unwavering dedication to satisfying their customers – as judged by these very customers.
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Costco & Kmart battle for 2017 customer satisfaction award

Source: Roy Morgan Single Source (Australia). 12 months ended November 2016, n= 14,348; 12 months ended November 2017, n= 15,145. Base: Australians 14+ who purchased from a discount department store in last four weeks. 
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Parliament House Canberra

Reducing taxation and improving health benefits are major issues

An Australia-wide cross-section of 938 electors was asked: “Thinking about yourself. What could the Federal Government do, that would most benefit you and your family?" These are the main findings of a special Roy Morgan SMS survey of 938 electors conducted during this week, February 9-12, 2018 throughout Australia.
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2.5 million car insurance policies at risk of switching

Source: Roy Morgan Single Source (Australia), 12 months to December 2013, n= 30,468; 12 months to December 2017, n= 32,036 Base: Australians 14+ with comprehensive car insurance
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