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Satisfaction with risk and life insurance continues to decline

Satisfaction with risk and life insurance continues to decline

Source: Roy Morgan Single Source (Australia), 12 months to July 2018, n = 50,086; 12 months to July 2019, n = 49,941. Base: Australians 14+ with risk and life insurance. 12 months to July 2018, n = 10,521; 12 months to July 2019, n = 9,827. 1. Includes brands not shown.
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Satisfaction with New Zealand banks down from a year ago

Satisfaction with New Zealand banks down from a year ago

Source: Roy Morgan Single Source (New Zealand), 12 months to June 2018, n = 6,234; 12 months to June 2019, n = 6,563. Base: New Zealanders 14+. 1 Based on customer numbers. 2 Includes banks not shown.
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NPS® of banks (and big four banks) continues to improve after Finance Royal Commission

Source: Roy Morgan Single Source (Australia). February – July 2019, n = 25,046. Banks included in the chart are mentioned by a minimum of 100 bank customers as a Main Financial Institution (MFI). Base: Australians 14+. Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Mr Frederick Reichheld and Satmetrix Systems, Inc. Based on score of 9 or 10 minus 1 to 6 on a ten point scale, where one is very unlikely to recommend to a friend or colleague and ten is very likely. 1. Main Financial Institution.
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State of the Nation Media Report August 2019

State of the Nation - Media: Harnessing the future by building Trust and dissipating Distrust

The media landscape in Australia is in an unprecedented state of disruption and change as digital media continues to upend established norms and business practices at a level we’ve never seen before. However, there is a ‘hard’ currency that remains constant that drives consumers to return to, or reject, brands and channels and that is Trust and Distrust.
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Top Travel Sites

Australia - June 2019 Australians 14+
  • qantas.com.au (Qantas)

    3,323,000
  • tripadvisor.com.au

    2,946,000
  • booking.com

    2,803,000
  • jetstar.com.au (Jetstar)

    1,725,000
  • virginaustralia.com.au (Virgin Australia)

    1,615,000

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Quote While we use Roy Morgan to uncover and track travel trends, a key benefit is the ability to match a range of specific behaviours or perceptions across different target audience segments  Quote

— Australian Tourism Authority —

Top apps via Mobile or Tablet

Australia - June 2019 Australians 14+
  • Facebook

    11,051,000
  • Facebook Messenger

    9,901,000
  • Google Maps

    9,572,000
  • YouTube

    8,681,000
  • Google Search

    7,986,000

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