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Banking apps more satisfying than branch visits

Banking apps more satisfying than branch visits

Source: Roy Morgan Single Source Australia, August 2019 – January 2020, n= 25,251. Base: Australians 14+.
1. Using an app on a mobile phone or tablet. 2. Using an institution’s website
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Mobile banking apps linked to high customer satisfaction

Mobile banking apps linked to high customer satisfaction

Source: Roy Morgan Single Source (Australia). Six months ended September 2019, n = 24,557. Base: Australians 14+. 1. Using an app on a mobile phone or tablet. 2. Using an institution’s website 3. Includes banks not shown as well as Building Societies and Credit Unions.
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Mobile banking highest customer satisfaction

Mobile banking highest customer satisfaction

Source: Roy Morgan Single Source (Australia). Six months ended January 2019, n = 24,895
Base: Australians 14+. 1. Using an App on a mobile phone or tablet 2. Using an institutions website
3. Includes Banks not shown, Building Societies and Credit Unions
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man-holding-folder

Satisfaction with banks improving

Source: Roy Morgan Single Source (Australia), average 6 month sample, n = 26,607.
Base: Australians 14+ with at least a deposit/transaction account with bank: average 6 months sample, n = 23,176. 1 Very or fairly satisfied .2 Very or fairly dissatisfied.
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cash-money-australian-currency

Satisfaction with banks declines further in October

Source: Roy Morgan Single Source (Australia), 6 months to January 2018, n = 23,945, 6 months to September 2018, n = 26,457 and 6 months to October 2018, n = 25,304.
Base: Australians 14+. 1. ANZ, CBA, NAB and Westpac
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Top Travel Sites

Australia - March 2020 Australians 14+
  • tripadvisor.com.au

    3,473,000
  • qantas.com.au (Qantas)

    3,268,000
  • booking.com

    2,728,000
  • airbnb.com.au (airbnb)

    1,640,000
  • jetstar.com.au (Jetstar)

    1,625,000

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Quote While we use Roy Morgan to uncover and track travel trends, a key benefit is the ability to match a range of specific behaviours or perceptions across different target audience segments  Quote

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Top apps via Mobile or Tablet

Australia - March 2020 Australians 14+
  • Facebook

    11,458,000
  • Facebook Messenger

    10,266,000
  • Google Maps

    10,106,000
  • YouTube

    9,015,000
  • Google Search

    8,250,000

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