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Qantas leads Virgin Australia for customer satisfaction

Qantas leads Virgin Australia for customer satisfaction

Source: Roy Morgan Single Source Australia, November 2018 - April 2019. Base: Australians 14+ who have used a domestic airline in the last 12 months (n=2,604). *Domestic Airline Customer Satisfaction is based on Australians using a domestic airline for personal or holiday related flights whereas Domestic Business Airline Customer Satisfaction is for travelers taking using airlines for business related purposes.
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State of the Nation – Election 2019 a ‘photo finish’

What seemed like a foregone conclusion after the Liberal Party Leadership upheaval late last year has suddenly become a competitive contest between the L-NP Government led by Prime Minister Scott Morrison and the Bill Shorten-led ALP Opposition.
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Top Travel Sites

Australia - June 2019 Australians 14+
  • qantas.com.au (Qantas)

    3,323,000
  • tripadvisor.com.au

    2,946,000
  • booking.com

    2,803,000
  • jetstar.com.au (Jetstar)

    1,725,000
  • virginaustralia.com.au (Virgin Australia)

    1,615,000

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Quote While we use Roy Morgan to uncover and track travel trends, a key benefit is the ability to match a range of specific behaviours or perceptions across different target audience segments  Quote

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Top apps via Mobile or Tablet

Australia - June 2019 Australians 14+
  • Facebook

    11,051,000
  • Facebook Messenger

    9,901,000
  • Google Maps

    9,572,000
  • YouTube

    8,681,000
  • Google Search

    7,986,000

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