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Qantas leads Virgin Australia for customer satisfaction

Qantas leads Virgin Australia for customer satisfaction

Source: Roy Morgan Single Source Australia, November 2018 - April 2019. Base: Australians 14+ who have used a domestic airline in the last 12 months (n=2,604). *Domestic Airline Customer Satisfaction is based on Australians using a domestic airline for personal or holiday related flights whereas Domestic Business Airline Customer Satisfaction is for travelers taking using airlines for business related purposes.
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Autobarn tops customer satisfaction in March

Source: Roy Morgan Single Source Australia, Apr 2017 – Mar 2018, n= 15,067; Apr 2018 – Mar 2019. n= 14,722. Base: Australians 14+.
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NPS® rating of big four banks declines during Finance Royal Commission

NPS® rating of big four banks declines during Finance Royal Commission

Source: Roy Morgan Single Source (Australia). Average 6 month sample n = 25,326
Base: Australians 14+. *Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Mr Frederick Reichheld and Satmetrix Systems, Inc. Based on score of 9 or 10 minus 1 to 6 on a ten point scale, where one is very unlikely to recommend to a friend or colleague and ten is very likely. 1. Main Financial Institution.
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Top Travel Sites

Australia - March 2019 Australians 14+
  • qantas.com.au (Qantas)

    3,394,000
  • tripadvisor.com.au

    3,037,000
  • booking.com

    2,742,000
  • jetstar.com.au (Jetstar)

    1,797,000
  • virginaustralia.com.au (Virgin Australia)

    1,663,000

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Top apps via Mobile or Tablet

Australia - March 2019 Australians 14+
  • Facebook

    10,856,000
  • Facebook Messenger

    9,659,000
  • Google Maps

    9,399,000
  • YouTube

    8,505,000
  • Google Search

    7,990,000

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