Roy Morgan Customer Satisfaction Awards 2017: Australia's most service-oriented retailers announced

Market Research : Finding No: 7515

Bill Gates once remarked that “Your most unhappy customers are your greatest source of learning ”– a lesson clearly learned by the winners of the 14 retail categories in the Roy Morgan 2017 Customer Satisfaction Awards, who managed the highest levels of customer satisfaction in their categories, announced this week in Melbourne.

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Lexus wins 'Best of the Best' award for 2017

lexus

Market Research : Finding No: 7512

Car manufacturer Lexus has been named as the inaugural winner of the Roy Morgan Customer Satisfaction Award – ‘Best of the Best’ – awarded to the company that achieved the highest customer satisfaction of all 32 winners at the 2017 Annual Roy Morgan Customer Satisfaction Awards held earlier this week.
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Suncorp, RACV and CGU tops for satisfying customers with household insurance claims

Suncorp, RACV and CGU tops for satisfying customers with household insurance claims

Market Research : Finding No: 7509

New research from Roy Morgan finds 8-in-10 people who’ve made a claim on their household insurance last year are satisfied with how their claim was handled. This is well below the 86.6% satisfaction rating for vehicle insurance claimants. This latest research from Roy Morgan, collected for the first time over the last year, establishes a critical metric for this highly competitive industry.
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Indonesians and New Zealanders more confident than Australians

Consumer Confidence Australia v New Zealand v Indonesia

Economic : Finding No: 7511

In early 2018 Consumer Confidence in Indonesia and New Zealand is higher than mutual neighbour Australia. The chart below of Consumer Confidence across the last decade shows Indonesia consistently higher than Australia and NZ since 2010.

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Roy Morgan announces winners of the 2017 Customer Satisfaction Awards

Roy Morgan announces winners of the 2017 Customer Satisfaction Awards

Market Research : Finding No: 7505

To keep customers businesses need their satisfaction, engagement, loyalty, advocacy and trust. Too often it can go wrong for businesses – making those that do care about satisfying their customers all the more special and worthy of celebration. This is precisely what happened at the seventh annual Roy Morgan Customer Satisfaction Awards…

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2.5 million car insurance policies at risk of switching

Market Research : Finding No: 7502

Over the last 12 months, more than one in five (2.54 million) holders of comprehensive car insurance policies either changed companies or renewed with the same company after approaching others. This represents an increase of nearly 400,000 over the last four years and presents a major marketing opportunity to target these policy holders who are ‘looking around’ for an alternative company. It also represents a major risk to existing insurance companies.

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High satisfaction with private health insurance claims

Market Research : Finding No: 7501

Some good news for private health insurers, their members have a very high 88.8% satisfaction when they make a claim. This new research from Roy Morgan has come at a critical time for this industry as it faces negative publicity over the impending increased premiums.

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Reducing taxation and improving health benefits are major issues

Parliament House Canberra

Political : Finding No: 7506

Taxation issues, including lower taxes and tax reform, are mentioned by 22% of Australian electors as the leading issue the Federal Government could address that would most benefit electors and their families, unchanged since the last time this question was asked in May 2010.

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The rise of the female breadwinner

March 06 2017

With International Women's Day almost upon us, the latest findings from Roy Morgan Research reveal that more women than ever are their household’s main income earner.

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Satisfaction with electricity providers declining

January 26 2018

New results from Roy Morgan show that customer satisfaction with electricity providers in the 12 months to November 2017 was only 57.6%, down from 61.8% in the 12 months to November 2016. This low satisfaction level appears to be increasing the nu...

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New vehicle buying intentions up 142,000

February 02 2018

Some 2.38 million Australians intend to purchase a new vehicle in the next four years. This is an increase of 142,000 over the same period last year and has left intentions only marginally lower than the fifteen year high recorded in February 2017...

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Business travel down after mining boom

February 03 2018

The end of the mining boom has reduced business air travelers in Australia in recent years despite continued broader economic growth with the two key mining states of Western Australia and Queensland experiencing substantial drops.

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State of the Nation Report No.28

Australia

Spotlight on Media

(August 2017)

state of the nation report 28 

Federal 2 Party Vote

Federal Election - July 2, 2016. 14,262,016 electors Party

Confidence Ratings

Latest Updates Latest Business Confidence and ANZ-Roy Morgan Consumer Confidence Ratings
  • Australian Business Confidence; 13/02/18

    123.5
  • Australian Consumer Confidence 20/02/18

    115.3
  • NZ Consumer Confidence 02/02/2018

    126.9
  • Indonesian Consumer Confidence 31/01/2018

    155.4

Unemployment

Latest Roy Morgan Unemployment & Under-employment Estimates - January 2018

Top News Sites

Australia - September 2017 Website visitors 14+
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    5,674,000
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    5,113,000
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    4,914,000
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    4,099,000
  • The Daily Telegraph

    3,538,000

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About Roy Morgan Research

Quote While we use Roy Morgan to uncover and track travel trends, a key benefit is the ability to match a range of specific behaviours or perceptions across different target audience segments  Quote

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