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Electricity customer satisfaction continues to slide

Electricity customer satisfaction continues to slide

The latest customer satisfaction data from Roy Morgan Research shows a continuing downward trend in the electricity sector, with the proportion of ‘very’ or ‘fairly’ satisfied customers falling to 60.9% in the year to September 2018 compared with 61.7% in the year to September 2017.
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Satisfaction with gas providers declining – 1.5 million consider switching

Source: Roy Morgan Single Source (Australia), 12 months ended June 2017, n = 50,008; 12 months ended June 2018, n=50,035
Base: Australians 14+ with gas connected. 12 months to June 2017, n=9,548 and 12 months to June 2018, n=9,979. 1. Based on customer numbers. 2. Includes brands not shown
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