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Roy Morgan announces winners of the 2017 Customer Satisfaction Awards

Roy Morgan announces winners of the 2017 Customer Satisfaction Awards

At a ceremony in Melbourne, Roy Morgan’s CEO Michele Levine presented 32 awards to businesses that consistently outperformed their peers throughout 2017 with their unwavering dedication to satisfying their customers – as judged by these very customers.
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Indonesian Consumer Confidence jumps most in Northern Sumatra

The monthly Roy Morgan Indonesian Consumer Confidence Rating is based on 2,146 face-to-face interviews conducted throughout Indonesia, not just a handful of cities. The survey includes the Top 23 cities, smaller cities and towns as well as many more villages in the rural hinterland, reflecting all of Indonesia. Women & men aged 14 and over were randomly selected during the month of December 2017.
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Satisfaction with banks up in December

Satisfaction with banks up in December

1. Based on customer numbers. 2. Includes banks not shown. Source: Roy Morgan Single Source (Australia). 6 months to November 2017, n= 24,915; 6 months to December 2017, n= 24,984 Base: Australians 14+.
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Online sales of life insurance grow to 349,000

Online sales of life insurance grow to 349,000

Source: Roy Morgan Single Source (Australia). 12 months to November 2012, n= 9,562; 12 months to November 2017, n= 7,632 Base: Australians 18+ with Life Insurance.
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Bank customers ‘share of wallet’ remains steady

Bank customers ‘share of wallet’ remains steady

1. Banking wallet includes dollars in deposits and transaction accounts, mortgages, personal lending and major card balances carried forward. 2. Based on Customer numbers Source: Roy Morgan Single Source (Australia). 12 months to November 2013, n= 49,572; 12 months to November 2017, n= 50,214 Base: Australians 14+.
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RAA, RAC and Apia top satisfaction for household insurance

1. Household insurance includes Building, Contents, Valuables 2. Includes brands not shown Source: Roy Morgan Single Source (Australia) 12 months to November 2016, n = 30,631; 12 months to November 2017, n=30,530. Base: Australians 14+ with household insurance
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Top Travel Sites

Australia - September 2017 Website visitors 14+
  • Booking.com

    3,006,000
  • tripadvisor

    2,869,000
  • Qantas

    2,745,000
  • Jetstar

    2,067,000
  • Virgin Australia

    1,549,000

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Quote While we use Roy Morgan to uncover and track travel trends, a key benefit is the ability to match a range of specific behaviours or perceptions across different target audience segments  Quote

— Australian Tourism Authority —

Top sites via Mobile or Tablet

Australia - September 2017 Australians 14+
  • Google Search

    14,221,000
  • Facebook

    13,052,000
  • YouTube

    10,543,000
  • Google Maps

    8,936,000
  • eBay

    5,785,000

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